When investing in a specimen radiography system, performance, image quality and workflow features are critical - but service and support can make or break your experience. Hospitals and breast centers need confidence that their system will be operational when it matters most, with minimal downtime and immediate support if issues arise.

This is where specialized companies like KUBTEC stand out. Unlike some corporations that treat specimen radiography as just one part of a vast portfolio, KUBTEC lives and breathes this technology. It’s our passion, our expertise, and all we do. Furthermore, since it’s inception 20 years ago, Kubtec has always designed and developed all systems in house, and  takes an extra level of pride in every system we build and every customer we support. Our name is on the line with every installation, which is why we go above and beyond to deliver unparalleled service and support that ensures clinicians can focus on patient care without disruption.

A Partner, Not Just a Provider

KUBTEC offers a full range of specimen radiography systems, from compact solutions for biopsy suites to advanced 3D tomosynthesis systems for the Operating Room and beyond. But no matter the model, every customer benefits from the same high-touch service experience. Our products are made in the U.S. and for U.S. customers our support team is located right here in the U.S., meaning even faster response times and real-time assistance when it’s needed most.

Service isn’t just about fixing problems—it’s about preventing them. That’s why KUBTEC goes beyond traditional support with a proactive approach, including:

On-Site Training & Education: We don’t just deliver a system and walk away to later deliver an online training. Our team provides hands-on training, ensuring surgeons, radiologists, and technologists feel confident using the system from day one.
24-Hour Technical Hotline: Questions don’t always arise during business hours. Our 24/7 support hotline ensures that help is always just a call away.
Preventive Maintenance & Rapid Repairs: Downtime is not an option in a high-stakes surgical or other setting. With our Service Programs, our dedicated service engineers keep systems running smoothly and respond quickly to any service needs.
Software & Feature Updates: As technology evolves, so do our systems. We provide regular software updates and enhancements to ensure our customers always have the latest capabilities.
No enforced end-of-life policy: Unlike larger corporations, KUBTEC has no enforced end-of-life policy, ensuring that our customers can continue using their systems for as long as they remain effective, with ongoing support and service available.
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A Track Record of Excellence

For nearly two decades, KUBTEC has been innovating in specimen radiography, helping hospitals improve workflow efficiency and surgical outcomes. We take immense pride in our ability to provide best-in-class service because we know that behind every image is a patient relying on precise, timely results.

When choosing a specimen radiography system, service and support shouldn’t be an afterthought—they should be a top priority. And with KUBTEC, they always are.

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